Privacy Policy

This privacy statement is made on behalf of the Gas Works group. All references to “Gas Works”, “we”, “us” or “our” in this policy are references to the Gas Works group.

Gas Works is committed to protecting your privacy and to comply with the National Privacy Principles contained in the Privacy Act 1988 (Cth). If you have any questions relating to this privacy statement or your privacy rights please contact us.

This privacy policy sets out the policy of Gas Works for handling and protecting your personal information. We are committed to ensuring the privacy of your information and recognise that you, as a user, are concerned about your privacy and about the confidentiality and security of information that Gas Works may hold about you.

Information Collected
Personally identifiable information about you is collected when you knowingly and voluntarily submit it on this website. We collect this information to provide you with a product or a service you requested, in connection with a quote request, a general query or subscription to a mailing list.

Quote Request
Information you provide when completing a quote request will be made available to Gas Works for the purposes of answering the request.

Email Address
If you provide us with your email address during a visit to our website it will only be used for the purpose for which you provided it to us. It will not be added to a mailing list without your consent unless the mailing list is related to the purpose for which you provided your email address to us. We may use your email address, for example, to provide you with information about a particular service or respond to a message you have sent to us.

If you subscribe to one of our services and provide your email address to us so that we may communicate with you through email, we may also use your email address to advise you of upgrades and changes to those services.

Cookies
A cookie is a small file stored on your computer, mobile phone or other device by a website. We may use cookies to provide you with a more personalised service when using our website, to make our website easier to use and to identify whether you have previously used the Gas Works website.

Most web browsers are set to accept cookies but you may configure your browser not to accept cookies. If you set your browser to reject cookies you may not be able to make full use of the Gas Works website.

Remarketing with Google Analytics
Gas Works uses cookies via our website to collect information about page visits for internal use. Information sourced from these cookies is used to analyse web traffic to research page and content popularity figures to help improve our website by creating more effective content and developing better user experiences.

This data cannot be traced back to any one user, it is anonymous.

You do have the ability to change your cookie preferences (allow, don’t allow or alert before taking action) but this may interrupt your experience on our website when using the ‘get a quote’ function.

If you wish to disable cookies, here are the instructions for the most popular web browsers:

• Internet Explorer
• Safari
• Firefox
• Chrome
• Opera

Gas Works does not give out information about our visitors. When including personal information in any correspondence with Gas Works, we will only use this information to respond to your enquiry. We will never disclose your information to third parties unless it is necessary for the purpose provided in this policy or by law.

Gas Works uses analytics data and the double click cookie to serve ads based on a user’s prior visits to the Gas Works website. You have the ability to opt out of the double click cookie by visiting the Google advertising opt-out page or by opting out of Google Analytics by visiting the Google Analytics opt-out page.

If you would like to know more about remarketing you can view Google’s Remarketing Privacy Guidelines, Policies and Restrictions pages.

Disclosure of Information
We will only use or disclose the information collected about you for the purpose for which it was collected, for related purposes which you would reasonably expect us to use or disclose the information for, or where you have consented to us using or disclosing the information.

We may disclose your personal information where the disclosure is required by law, for example to government agencies and regulatory bodies as part of our statutory obligations, or for law enforcement purposes.

Direct Marketing
We do not disclose information about you to third parties for marketing purposes.

Security and Retention Policies
Gas Works is committed to ensuring the security of information that we hold about you. We take all reasonable steps to ensure that the information we hold about you is stored securely, whether in a physical or electronic form.

If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. Gas Works does not have control over information while in transit over the Internet and we cannot guarantee its security.

Any personal information that we no longer require is destroyed. An exception to this may be where records are retained to comply with legal requirements.